Refund policy

Thank you for shopping at Hivens shop. We appreciate your business. Please read our policy carefully before completing your purchase.
1. All Sales Final
All sales, transactions, and services provided by Hivens shop are final. We have a strict no-return, no-exchange, and no-refund policy. Once a product is purchased—or a digital download, custom order, or service is rendered—it cannot be returned, exchanged, or refunded for cash, credit, or alternative items.
2. Exceptions for Damaged or Defective Items
While we do not accept returns for buyer's remorse, wrong sizes, or change of mind, if you receive an item that is genuinely damaged, defective, or incorrect due to our error, we are happy to help.
  • You must report the issue within 24 hours of delivery.
  • Please send an email to hivensshop@gmail.com with your order number and clear photos of the damage or defect.
  • Approved claims will be handled on a case-by-case basis through a replacement or store credit.
3. Non-Returnable Categories
To be completely clear, the following items are never eligible for return, refund, or credit under any circumstance:
  • Clearance, sale, or final-sale items
  • Digital products, downloads, or software licenses
  • Custom, personalized, or made-to-order goods
  • Perishable goods or food items
  • Intimate, hygiene, or safety-sensitive items (e.g., cosmetics, undergarments)
4. Contact Us
If you have any questions about this policy before you complete your checkout, please contact us at hivensshop@gmaail.com.