Shipping Policy

Last updated: September 3, 2026

Thank you for shopping with us! We’re committed to getting your order to you safely and as quickly as possible. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or holidays will begin processing on the next business day.

During sales, holidays, product launches, or other high-volume periods, processing times may be slightly longer.

Shipping Times

Once your order has been processed, estimated delivery times are:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days, where available

Please note that shipping times are estimates and are not guaranteed. Delays caused by carriers, weather, customs, or other circumstances outside our control may occur.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method.

Any applicable free-shipping promotions will be clearly displayed at checkout.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 24–48 hours for tracking information to become active after the shipment has been processed by the carrier.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before your order ships, but we cannot guarantee that changes can be made after an order has been processed.

Orders returned because of an incorrect or incomplete address may require additional shipping charges before they can be reshipped.

Lost, Stolen, or Damaged Packages

If your tracking information shows that a package was delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.

If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged package and items.

While we will do our best to assist with shipping issues, we are not responsible for packages that are confirmed as delivered by the carrier, including packages that are subsequently lost or stolen.

International Shipping

International shipping may be available for select destinations. Customers are responsible for any customs duties, taxes, tariffs, or other fees imposed by the destination country.

International delivery times may vary due to customs processing and other factors outside our control.

Shipping Restrictions

Some products may be subject to shipping restrictions based on destination or applicable laws. If an item cannot be shipped to your location, you will be notified as soon as possible.

Questions About Your Order

If you have questions about your shipment or believe there is an issue with your order, please contact us at https://hivensshop.com/pages/contact. When contacting us about an order, please include your order number so we can assist you more quickly.

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with the updated date above.